About Unioil Petroleum Philippines, Inc.
Unioil Petroleum Philippines, Inc. is one of the country's leading independent downstream petroleum companies, operating a network of retail service stations and supplying fuels, lubricants, and petrochemical products to industrial, commercial, and retail customers across the Philippines. We are committed to delivering quality energy solutions while fostering a culture of excellence, integrity, and continuous growth.
Fuel the Future With Us
The Loyalty Manager is responsible for building, managing, and growing Unioil's loyalty programs across its retail network. This role owns three critical outcomes: deepening customer engagement through a compelling loyalty proposition, expanding and sustaining strategic payments partnerships, and ensuring seamless day-to-day program operations. This is not a back-office role — it is a customer-facing program management position that sits at the intersection of marketing, operations, and fintech partnerships, working closely with service stations, third-party providers, and internal teams to make Unioil's loyalty and payments ecosystem a genuine competitive advantage.
How You'll Drive Success
Loyalty Marketing Management
- Manage all loyalty card types and the Unioil loyalty mobile app, ensuring consistent member experience, updated program mechanics, and alignment with broader retail brand standards
- Strategically engage with new partners to bring exciting and relevant benefits into the loyalty program, growing its value proposition for both new and existing members
- Involve service stations and partners in developing engaging in-station campaigns that drive loyalty program enrollment, reactivation, and active card usage
- Develop training materials and engagement tools that equip service station staff to confidently support and promote the loyalty program to customers
- Manage and oversee the implementation of campaigns across in-station and digital channels, ensuring on-time delivery, on-brand execution, and measurable customer response
- Analyze the member base using data analytics to identify behavioral trends, segment opportunities, and design targeted initiatives that deepen loyalty, increase transaction frequency, and improve program retention
Payments Partnership Management
- Handle commercial arrangements with new payments partners and manage their engagement with the service station network, ensuring deals are structured to deliver mutual value
- Manage support for payments programs that benefit service stations and dealers, aligning all internal departments and workgroups to achieve common objectives and seamless program rollout
- Administer proposal assessments and legal requirements for partner agreements, ensuring that all commitments to external and internal stakeholders are documented, compliant, and fulfilled
- Manage ongoing payments partner relationships with a focus on program sustainability, performance accountability, and building the trust needed for deeper future collaboration
- Develop training and operational materials that enable service station teams to support and adopt new payments solutions effectively and confidently
Program Operations & Administrative Management
- Supervise loyalty card logistics planning and inventory management, ensuring adequate stock levels and smooth distribution across the service station network
- Manage internal operations for card registration and renewal, maintaining accuracy, turnaround time standards, and a positive member experience throughout the process
- Operate the loyalty program's customer support function, managing escalations including cases involving government agencies and service stations, and maintaining service quality standards
- Manage day-to-day program operations including third-party service provider engagement, monitoring of accounting-related expenses, and budget administration to keep the program running efficiently and within approved financial parameters
The Expertise You Bring
Education
- Bachelor's degree in Marketing, Business Administration, Finance, Information Technology, or a related field
- Post-graduate studies or certifications in Loyalty Marketing, Payments, Fintech, or CRM are an advantage
Experience
- Minimum 5 years of experience in loyalty program management, payments partnerships, or a related customer engagement and commercial role
- Proven track record of managing multi-stakeholder programs involving external partners, service providers, and internal cross-functional teams
- Experience in the retail, petroleum, FMCG, banking, or fintech industry is strongly preferred
- Prior experience working with e-wallet platforms, co-branded card programs, or digital payments ecosystems is a significant advantage
- Exposure to data analytics tools and member behavior analysis to inform program design and campaign targeting
Skills & Competencies
- Expert-level knowledge of loyalty program mechanics, membership lifecycle management, and customer engagement strategies
- Skilled understanding of digital payments platforms, commercial partnership structures, and the regulatory landscape governing payments programs in the Philippines
- Experienced in banking processes, financial operations, and budget management relevant to loyalty and payments program administration
- Strong people management and accounts management skills — able to lead a team, manage partner relationships, and hold multiple stakeholders accountable to shared program goals
- Analytical mindset with the ability to interpret member data, track program KPIs, and translate insights into actionable program improvements
- Excellent communication and negotiation skills, with the ability to engage confidently with external partners, service station operators, and senior internal stakeholders
- Proficient in Microsoft Office (Excel, Word, PowerPoint); familiarity with CRM systems, loyalty platforms, or payments management tools is an advantage
Why Unioil
- Competitive salary and benefits package
- Career development and promotion opportunities within a growing company
- Collaborative and supportive work environment
