Long Term Planner - Workforce Scheduling

Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Scheduling has an exciting career opportunity for a full time Planner, Long Term.

Position Summary:

Carries out long-term workforce planning and logistics for functional departments in Fleet Operations. Follows operational guidelines and directives from Fleet Operations and the functional SME.

Essential Duties and Responsibilities:

1. Provides long-term manpower plans (schedules) for departments and/or positions as assigned.

2. Design and implement the right optimization solutions for crew scheduling needs of fleet operations

3. Interpret and use data to suggest improvements on long term and short-term planning,

4. Provide recommendation to solve potential planning issues, perform root cause analysis when necessary

5. Design and implement process controls, generate, set up and execute continuous improvement ideas

6. Provides functional areas within Fleet Operations with systematic information supporting an effective par level planning process and related procedures.

7. Coordinates logistics for just in time sign on/off, acting as a liaison between Corporate Travel, shipboard management and external hiring sources.

8. Ensures effective communication with SMEs, Planners, Crew Assist, and Post Movement Analysts in areas related to manpower planning, succession planning, recruitment, scheduling, and logistics as appropriate.

9. Complies with applicable rules and regulations including but not limited to SQM, flag state and port state legislation, collective bargaining agreements and company policies in all aspects relating to workforce planning.

10. Provides complete and accurate employee data in the Human Resources system for assigned departments and/or positions including performance data for succession planning.

11. Liaisons with Crew Medical and HR as needed regarding shipboard employees on medical leave.

12. Liaisons with Shipboard Operations and HR as needed regarding new build preparations

13s. Performs related duties as assigned. Performs other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities

Liaisons with crew travel on most cost-effective hotel and/or flight bookings for crew members.

Qualifications:

Knowledge and experience in business analytics. Knowledge of automated human resources and workforce planning systems. Statistics, Economics, or Business education from a credited college or university or the international equivalent preferred. Previous professional level experience in one or more of the following functions: work force planning, analytics, par level planning, scheduling, and logistics services.

Knowledge and Skills:

Planning & prioritization:

• Determine the necessary sequence of activities and the efficient level of resources required to achieve long term goals.

Optimization:

• Proven track-record for being able to apply optimization techniques in one or more domains such as inventory optimization, crew planning, manufacturing.

Problem solving:

• Evaluate a problematic situation and create a resolution based on planning and reasoning. Use logic, judgment, and data to drive decisions.
• Working knowledge of DMAIC principle - perform root cause analysis, implementing controls, and executing continuous improvement ideas

Analytical skills:

• High abstraction level and analytic ability
• Create forecast models and perform statical analysis (e.g Regression)
• Working knowledge of statistical tools (e.g. Analysis Toolpak, Minitab, JMP) to ensure the right success measures are in place to maintain integrity of long-term planning/forecasting
• Create and maintain control charts to identify gaps, check if the right process controls are placed, and measure plan adjustments
• Visualizes, articulates, and solves both complex and uncomplicated problems and concepts and make decisions that make sense based on all available information.

Aptitude for technology:

• Quickly learn and apply knowledge, skills, and judgment by assessing and translating information technology into responsive and effective planning solutions.

Soft skills:

• Excellent communication skills, can translate data to suggest practical solutions or process improvement
• Ability to communicate tactfully, verbally and in writing, to gather and relay information in a multinational environment consisting of department heads, managers, coworkers, and shipboard employees.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees.

Business:

• Working knowledge of general shipboard functions on a cruise ship, and the general concept of the shipboard organization. Working knowledge of applicable immigration and visa requirements related to seafarers in various geographical areas.
• Working knowledge of applicable flag state and port state regulations related to seafarers training, licenses and certifications as needed.