Key Responsibilities:
Team Lead Dutie
- Establish and execute the processes and procedures
- Establish and manage the achievement of Key Performance Indicators (KPIs)
- Monitor and evaluate all processes and implement improvement to ensure clients receive appropriate and high-quality services as committed
- Perform daily and monthly auditing of work processes
- Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets
- Coach, guide and train team members by providing excellent service
- Provide assistance to team members in accordance with established practices and procedures
- Provide reports as agreed with client
- Assist in hiring, selection and training of new team members.
Job Requirements and Credentials:
- College degree
- 2-3 years experience
- Experience in logistics industry is required
- Good in Microsoft Excel
- Critical thinking
- Problem solving skills
