Loan Coordinator

We are looking for a detail-oriented and organized Loan Coordinator with US mortgage experience to support the loan process from initial file setup through processing. The ideal candidate will have hands-on experience with mortgage file management, ordering third-party services, reviewing and organizing loan documentation, and keeping loan files and milestones up to date.

This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple loan files while ensuring all required documents and order-outs are completed accurately and on time.

Loan File Setup & Management

• Set up and maintain mortgage loan files accurately and efficiently.


• Review and organize loan documentation to ensure files are complete and properly documented.


• Complete required file setup notes and maintain accurate loan information.


• Monitor loan milestones and update files as they progress through the processing workflow.


• Move loan milestones to the appropriate processing stages as needed.


• Mark files ready for initial disclosure documents when requirements are met.


• Order-Outs & Third-Party Services

Order and track required third-party services and documentation, including:

• Title orders


• WVOE (Written Verification of Employment)


• VVOE (Verbal Verification of Employment)


• Master insurance


• Payoff statements


• VOR (Verification of Rent)


• Transcripts


• Appraisals


• Inspections


• EOI (Evidence of Insurance)


• RCE (Replacement Cost Estimate)


• Invoices


• Follow up on outstanding orders to ensure timely completion.


• Review received documentation for accuracy and completeness and address discrepancies when necessary.

Junior Processing Support

• Pull USPS information and flood certificates.


• Pull Demotech information as required.


• Complete and maintain file contacts.


• Complete insurance certificate snapshots.


• Complete required processing information for order-out screens.


• Assist with maintaining accurate and up-to-date loan documentation throughout processing.

Administrative Support

• Manage and organize the loan coordinator's inbox and calendar.


• Monitor incoming requests, documents, and notifications.


• Prioritize tasks and follow up on outstanding items.


• Maintain accurate records and ensure important deadlines are not missed.


• Provide general administrative support to the mortgage team as needed.

• Skills, Knowledge and Expertise

2+ years of experience in the US mortgage industry, preferably in loan coordination, mortgage processing, or a similar role.

• Hands-on experience with mortgage loan file setup and order-outs is required.


• Experience ordering and tracking title, insurance, employment verification, payoff, appraisal, inspection, and other mortgage-related documents.


• Familiarity with the mortgage loan processing lifecycle.


• Strong attention to detail and organizational skills.


• Excellent written and verbal communication skills.


• Ability to manage multiple loan files and competing priorities.


• Strong follow-through and ability to meet deadlines.


• Comfortable working independently in a remote environment.


• Experience with Encompass or other mortgage loan origination systems is preferred.

Preferred Skills

• US mortgage processing or loan coordination experience


• Encompass experience


• Strong document management skills


• Order-out and vendor coordination experience


• Knowledge of mortgage terminology and processing requirements


• Strong administrative and organizational skills


• Proficiency with email, calendars, and other productivity tools

• Above market salary


• HMO on Day 1 for principal and two dependents


• Government-mandated benefits


• Performance-based Incentives


• Quarterly Company Events


• 1,000 PHP De Minimis


• Equipment and software provided