Department: Operations

Location: Client

Compensation: ₱35,000 - ₱45,000 / month

Description

We are looking for a detail-oriented and organized Loan Coordinator with US mortgage experience to support the loan process from initial file setup through processing. The ideal candidate will have hands-on experience with mortgage file management, ordering third-party services, reviewing and organizing loan documentation, and keeping loan files and milestones up to date.

This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple loan files while ensuring all required documents and order-outs are completed accurately and on time.

Key Responsibilities

Loan File Setup & Management

Set up and maintain mortgage loan files accurately and efficiently.
Review and organize loan documentation to ensure files are complete and properly documented.
Complete required file setup notes and maintain accurate loan information.
Monitor loan milestones and update files as they progress through the processing workflow.
Move loan milestones to the appropriate processing stages as needed.
Mark files ready for initial disclosure documents when requirements are met.

Order-Outs & Third-Party Services

Order and track required third-party services and documentation, including:
- Title orders
- WVOE (Written Verification of Employment)
- VVOE (Verbal Verification of Employment)
- Master insurance
- Payoff statements
- VOR (Verification of Rent)
- Transcripts
- Appraisals
- Inspections
- EOI (Evidence of Insurance)
- RCE (Replacement Cost Estimate)
- Invoices
Follow up on outstanding orders to ensure timely completion.
Review received documentation for accuracy and completeness and address discrepancies when necessary.

Junior Processing Support

Pull USPS information and flood certificates.
Pull Demotech information as required.
Complete and maintain file contacts.
Complete insurance certificate snapshots.
Complete required processing information for order-out screens.
Assist with maintaining accurate and up-to-date loan documentation throughout processing.

Administrative Support

Manage and organize the loan coordinator's inbox and calendar.
Monitor incoming requests, documents, and notifications.
Prioritize tasks and follow up on outstanding items.
Maintain accurate records and ensure important deadlines are not missed.
Provide general administrative support to the mortgage team as needed.

Skills, Knowledge and Expertise

2+ years of experience in the US mortgage industry, preferably in loan coordination, mortgage processing, or a similar role.
Hands-on experience with mortgage loan file setup and order-outs is required.
Experience ordering and tracking title, insurance, employment verification, payoff, appraisal, inspection, and other mortgage-related documents.
Familiarity with the mortgage loan processing lifecycle.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple loan files and competing priorities.
Strong follow-through and ability to meet deadlines.
Comfortable working independently in a remote environment.
Experience with Encompass or other mortgage loan origination systems is preferred.

Preferred Skills

US mortgage processing or loan coordination experience
Encompass experience
Strong document management skills
Order-out and vendor coordination experience
Knowledge of mortgage terminology and processing requirements
Strong administrative and organizational skills
Proficiency with email, calendars, and other productivity tools

Benefits

Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
1,000 PHP De Minimis
Equipment and software provided

Loan Coordinator - US Mortgage