We're looking for aLiveOps Associate to support the day-to-day operations of the platform and ensure Kumu runs smoothly 24/7.
This role covers moderation, backend processing, and real-time operational support. You will monitor platform activity, respond to issues, and execute tasks that keep the system, creators, and users running without disruption.
This is an execution-driven role-you are expected to act quickly, maintain high standards, and ensure issues are resolved in real time.
Location: Remote
Schedule: Shifting (including nights, weekends, and holidays)
What You'll Own
1. Platform Monitoring & Moderation
- Monitor live streams, in-app activities, and user behavior
- Enforce platform policies and take action on violations
- Respond quickly to issues impacting user experience or safety
2. Backend Processing
- Execute operational tasks (e.g., payouts, adjustments, account actions)
- Ensure accuracy and timeliness of all processing tasks
- Flag inconsistencies or anomalies for review
3. Real-Time Operations Support
- Act as the first line of response for platform issues
- Escalate critical problems with clear context and urgency
- Coordinate with internal teams to resolve incidents
4. Reporting & Visibility
- Maintain clear logs of actions taken and issues encountered
- Provide structured updates during and after shifts
- Surface recurring issues and suggest improvements
What Good Looks Like
- Issues are identified and resolved quickly with minimal escalation
- Platform runs smoothly with minimal disruption
- Tasks are completed accurately and on time
- Communication is clear, timely, and actionable
- Patterns and risks are proactively flagged
Requirements
- Comfortable working shifting schedules (24/7 coverage)
- Strong attention to detail and ability to follow processes
- Able to act quickly and make sound decisions in real time
- Good communication skills (clear and concise)
- Tech-savvy able to navigate multiple tools and systems
- Experience in moderation, operations, or support is a plus
How You Work
- You take ownership of issues until they are resolved
- You act quickly and decisively in real-time situations
- You communicate clearly-especially during incidents
- You follow processes, but also flag when something isn't working
- You stay focused under pressure
Why This Role Matters
Kumu operates 24/7-and this role ensures the platform remains safe, reliable, and seamless for users and creators at all times.
