Level 2 Application support

Job Description

Project Title: L2 Application support

Location: Alabang Muntinlupa / Hybrid

SUPPLEMENTARY INFORMATION (Requirements):

a. Education

● Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.

b. Experience

● Has at least one (2) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management

● Experience in business domain processes is preferred but not required

c. Skills

● Strong Analytical and Problem-solving skills

● Fast learner in terms of understanding and analyzing business processes

● Strong familiarity and working knowledge on Incident, Problem, and Change Management

● Highly Proficient in specific technology platforms and tools required by the business

● Experienced with any ticketing system

● Customer oriented and good communication

● Language : Fluent in English (Written and Oral)

d. Desirable Traits

● Professional, Honest and with Integrity

● Resourceful and self-motivated

● Team oriented person

● Persevering and patient

● Strong attention to detail

● Sense of urgency and commitment

● Passionate and Fast learner

● Logical Person

● Knows how to work smart

● Can work well under pressure and minimal supervision

● Caring Person and desire to mentor other colleagues

e. Work hours and working conditions

● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.

● Some days may be heavy while others may be light. Extended working hours may be required if the need arises

● May require travel to other sites

 Note: Interested candidate can directly reach out to [Confidential Information]