For an international project in Manila, we are urgently looking for a Full Remote AI Support Analyst.
We are looking for a motivated contractor. Candidates need to be fluent in English.
Tasks and responsibilities:
- Manage the end-to-end lifecycle of AI-related Demands and Incidents pipeline in ServiceNow
- Analyse and coordinate the demand delivery and incidents resolution
- You may also be involved in the handover of cases or potential implementation of new cases/features:
- Facilitate the handover of GenAI solutions
- Coordinate with IA Developers to implement new cases/features (Design, Build, Test, Deploy)
- Communicate with business owners to collect, clarify and document requirements
Profile:
- 2+ years knowledge of AI/GenAI
- Good knowledge of AI capabilities (UiPath, Microsoft Copilot, Azure Foundry)
- Experience in ServiceNow ticketing tool for IT (ITSP)
- Experience in Demand Management, Incident Management and Stakeholder Management
- Knowledge of UiPath Automation, RPA and SAP are a plus
- Fluent in English;
