Were Hiring: Level 1 Tech Support!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for Level 1 Tech Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Level 1 Tech Support
Work Arrangement: Work from Office
Location: Philippines - Angeles (Pampanga)
Schedule: Morning shift
Key Responsibilities
This is a Work From Office role based in Angeles City.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Performing electrical safety checks on the companys computer equipment.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a
- System or fix a fault.
- Pre-sales tasks
Qualification And Requirements
- Probably need a voip phone, they can ship one up if needed
- Candidate needs to be flexible re occasional Saturday morning work (take time off in lieu the following week)
- They also want someone who wants to grow, Platypus will pay for external training courses (assuming the staff do the training in their own time)
- Good English
- Good phone manner and able to take notes properly (detailed oriented skill)
- Proactive
- Self-motivated with plenty of initiative
- Capable of critical thinking
Non-negotiable Skills & Requirements
- Typical troubleshooting and support for business environments,
- including printers, networks, routers, PCs, and
- Windows environments and typical common software
- Managing various SaaS solutions such as:
- Microsoft 365
- Datto BCDR
- Email security solutions (e.g., Avanan or similar)
- Antivirus solutions (e.g., Sophos, Sentinel, or similar)
- VOIP solutions
Perks & Benefits (Work From Office/Hybrid)
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
- Cloudstaff : Build Your Career, Anywhere
- Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
- Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
