Leasing Specialist

Lead to Lease Specialist

Job Type: Full Time

Work Hours: Monday to Friday, an 9-hour shift including a 1-hour break (8-hour working shift, time zone to be finalized)

Salary: $1,000 per month (Full time)

Job Overview:

We are seeking a confident and driven Lead to Lease Specialist to manage inbound inquiries and proactively engage prospective residents through outbound calls. In this role, you will play a key part in converting leads into scheduled property tours by delivering a seamless and informative experience.

The ideal candidate is highly comfortable on the phone, possesses strong communication skills, and can clearly explain the self-guided showing process while building rapport and a sense of urgency with prospects. This position requires a proactive approach, attention to detail, and the ability to effectively nurture leads throughout the leasing journey to support occupancy goals.

This role is ideal for a driven leasing professional who thrives in a fast-paced, performance-based environment and is motivated by turning leads into qualified applicants.

Key Responsibilities:

• Serve as the primary point of contact for all inbound leasing inquiries (phone, email, and online leads)
• Make outbound calls to new and existing leads to increase tour scheduling and application conversions
• Respond promptly to new leads and follow up consistently to drive engagement
• Qualify prospective residents based on rental criteria and property fit
• Clearly explain the self-showing process and assist prospects with scheduling tours
• Maintain accurate lead tracking and notes within company systems
• Collaborate with Property Managers and Marketing to ensure alignment on availability and listing details
• Follow up with prospects after tours to encourage applications

Performance Expectations:

• Success in this role is measured by conversion metrics, specifically:
• Leads converted to scheduled tours
• Tours converted to completed applications

Required Skills & Qualifications:

• Prior property management or leasing experience required
• Experience with AppFolio (required)
• Familiarity with Rently and Tenant Turner (preferred)
• Comfortable handling both inbound and outbound calls
• Strong phone presence with the ability to build rapport quickly
• Clear, professional communication skills
• Goal-oriented with a strong focus on conversion and results
• Highly organized with strong follow-up discipline

Nice to Have

• Experience in a lead-to-lease or leasing conversion-focused role