Leasing Executive

Job Summary

The Leasing Executive supports leasing operations by generating, qualifying, and converting leads; conducting property tours; assisting prospective tenants throughout the leasing process; and supporting front desk and reception operations. The role utilizes AI, CRM, and digital tools to improve lead generation, engagement, follow-up, and conversion.

Key Responsibilities

• Conduct property tours and present available units, amenities, pricing, policies, and lease terms.
• Generate, qualify, nurture, and follow up with leasing leads through direct outreach, referrals, social media, digital platforms, and AI-assisted tools.
• Create and manage property listings and leasing content across relevant platforms.
• Use CRM, AI chatbots, and automated tools to engage prospects, qualify leads, schedule viewings, and support conversions.
• Monitor lead activity, campaign performance, inquiry trends, and prospect behavior to improve leasing strategies.
• Ensure AI-generated communications and marketing materials are accurate, professional, brand-aligned, and compliant with company policies.
• Assist prospects with applications, leasing documentation, and move-in coordination.
• Maintain accurate records of leads, inquiries, viewings, applications, follow-ups, and leasing activities.
• Coordinate with property management and maintenance teams regarding unit readiness and occupancy.
• Support reception by welcoming guests, answering calls, managing visitor inquiries, and maintaining a professional reception environment.
• Perform other administrative and operational duties as assigned.

Qualifications

• Experience in leasing, real estate, property management, hospitality, sales, or customer service preferred.
• Experience with CRM, digital marketing, lead generation, social media, or AI tools is an advantage.
• Strong communication, presentation, sales, negotiation, and interpersonal skills.
• Customer-focused, professional, organized, and results-oriented.
• Proficient in basic computer applications, CRM, social media, and communication platforms.
• Able to manage multiple inquiries and follow-ups efficiently.
• Professional appearance and conduct.
• Willing to work flexible schedules, including weekends and holidays.

Key Performance Indicators

• Qualified leads generated, contacted, and followed up.
• Property tours and viewings conducted.
• Inquiry-to-application and viewing-to-lease conversion.
• Effectiveness of digital and AI-assisted lead-generation activities.
• Accuracy and completeness of leasing records.
• Customer service and tenant experience.
• Effectiveness in supporting reception operations.