Leasing Associate

Job Summary

We are seeking a results-oriented and customer-focused Leasing Associate to support the company's residential leasing operations with a strong focus on lead generation, leasing conversion, client engagement, business development, and occupancy growth.

Key Responsibilities

Leasing Sales & Lead Generation

• Generate and qualify leasing leads through online platforms, referrals, walk-in clients, and other marketing channels.
• Develop and maintain a consistent pipeline of qualified leasing prospects to support occupancy and revenue targets.
• Conduct timely and consistent follow-ups with prospective tenants to maximize leasing conversions.
• Meet or exceed leasing targets and occupancy goals established by management.
• Maintain accurate and up-to-date records of leads, prospects, corporate accounts, and leasing activities using the company's tracking system.

Client Engagement & Leasing Process

• Respond promptly to tenant inquiries through phone, email, social media, and other communication platforms.
• Conduct property tours and present available units, amenities, rental rates, and leasing options to prospective tenants.
• Explain lease terms, rental rates, policies, and move-in requirements clearly and professionally.
• Assist applicants throughout the leasing process, including application submission, document collection, screening coordination, and lease signing.
• Build and maintain positive relationships with prospective and existing tenants by providing excellent customer service.
• Ensure prospective tenants receive complete property orientation during site viewing and tenants are properly oriented prior to occupancy.

Business Development & Partnerships

• Identify, develop, and establish partnerships with corporate clients, brokers, relocation agencies, and other business partners to generate leasing opportunities.
• Build and maintain strong relationships with corporate accounts to secure long-term leasing arrangements and referrals.
• Conduct business development activities, including networking, client visits, broker meetings, and participation in industry events.
• Support initiatives that strengthen the company's leasing network and generate additional leasing opportunities.

Marketing & Property Promotion

• Assist in creating and posting property advertisements across online and offline marketing platforms.
• Monitor listing performance and recommend improvements to increase lead generation and leasing conversions.
• Participate in leasing events, property open houses, and promotional activities as required.
• Monitor competitor properties, rental rates, and market trends.
• Provide recommendations on pricing strategies and promotional initiatives to improve occupancy.

Tenant Relations & Retention

• Maintain positive relationships with existing tenants and support initiatives that promote tenant satisfaction and retention.
• Support lease renewal initiatives to maintain occupancy and minimize vacancies.
• Prepare and endorse renewal offers at least 30 days before lease expiration.
• Conduct regular relationship check-ins with existing tenants to identify concerns, retention opportunities, and potential leasing opportunities.
• Coordinate with relevant teams to address tenant concerns and ensure a smooth leasing experience.

Leasing Administration & Documentation

• Prepare leasing documents, contracts, and other required paperwork accurately and in a timely manner.
• Maintain organized and complete tenant files and ensure proper documentation of leasing transactions.
• Ensure accurate lease quotations, contracts, and rental computations with zero financial and billing discrepancies.
• Generate periodic reports covering leasing performance, lead conversion rates, occupancy status, and market feedback.
• Ensure complete and accurate lease documentation prior to endorsement for move-in.

Cross-Functional Coordination & Operations

• Coordinate with Property Management, Finance, and Maintenance teams to facilitate tenant move-ins and address leasing-related concerns.
• Coordinate unit readiness with Operations to ensure units are prepared 24–48 hours before scheduled move-in.
• Ensure proper communication and handoff of tenant requirements throughout the leasing and move-in process.
• Demonstrate teamwork and collaboration with internal teams to support operational and leasing objectives.
• Execute ad hoc assignments and management directives accurately and within the required timeline.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, Hospitality Management, or a related field.
• At least 1 year of experience in leasing, sales, real estate, property management, or customer service is preferred.
• Fresh graduates with strong communication skills and sales aptitude are encouraged to apply.
• Excellent interpersonal, negotiation, communication, and customer service skills.
• Strong sales orientation with the ability to achieve leasing and occupancy targets.
• Experience in lead generation, client acquisition, relationship management, or business development is an advantage.
• Proficient in Microsoft Office applications and CRM or rental management systems.
• Knowledge of Google Workspace.
• Highly organized with strong attention to detail and the ability to manage multiple prospects and leasing activities simultaneously.
• Strong problem-solving and time management skills.
• Results-oriented mindset with the ability to work independently and collaboratively.
• Willing to work on weekends, holidays, or flexible schedules based on operational requirements.
• Willing to work on-site in Malate, Manila, based on operational requirements.