Lease Renewal Coordinator (Virtual Assistant)

Job Tite: Renewal Coordinator

Job Type: Full Time/Fully Remote

Rate: $960/month

The Renewal Coordinator supports the Renewal Manager by ensuring the day-to-day communication and follow-up for monthly renewal proposals to tenants on a timely basis.

Primary Responsibilities:

Handles daily renewal questions or requests via phone calls, texts, e-mails from residents

Follow-ups with tenants vias phone, texts, e-mails pending renewal proposals

Provides timely, attentive, upbeat service to residents, and making sure their needs are met or explained in a manner that reflects positively on the company or business

Reports to management about renewal timelines and information pertaining to renewals

Reviews daily renewal reporting for communication purposes both to tenants and management

Properly directs tenants to other team members for additional questions and support

Minor Duties:

Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency

Ensure compliance with Peak Properties company policy, as well as federal and local regulations

Attend Peak meetings and/or connect with other Peak employees to share best practices

Additional duties as assigned by Management

Qualifications:

Must have lease renewals experience for a US property management company

Must have basic computer skills, including but not limited to: e-mail (Outlook), Word, and Excel

Must be able to clearly communicate in written and verbal form

Must be able to meet strict and/or aggressive deadlines

Must be able to multitask, problem solve, prioritize work, and work in fast pace environment

Must have strong interpersonal, organizational, and relationship management skills

Must display initiative-taking, resilience, due diligence, positive attitude, and resourcefulness

Experience working with Yardi a plus

Experience of Excel is a plus

Knowledge of property management a plus

Availability and Work Hours:

Must be available during US standard business hours (PST)