Who we are.
At Network Solutions, we've been trusted for decades to help people get online and stay ahead. We've been here since the beginning of the internet, and we're still building for what comes next.
As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.
The Network Solutions team is here to help online businesses protect what's theirs and build for tomorrow. That's why millions trust us to protect their domains, brands, and websites every day.
What you'll do & how you'll make your mark.
- Designs, plans, organizes, or directs orientation and training programs for employees to strengthen their interpersonal, communication, and soft skills
- Develops various role-playing activities that allow participants to realize their shortcomings and take action to correct them
- Trains employees with billing processes and tools that will be used for their job
- Does further troubleshooting to help agents reach their maximum potential
- Creates appropriate learning materials for instructional purposes
- Assesses the weaknesses and strengths of individuals and customizes trainings as needed
- Conducts refresher trainings to tenured agents for long-term improvement of employees skills enabling them to fulfill their potential within the company
- Conducts Training Need Analysis (TNA), performance development, and other training related strategies
- Takes supervisory/complaints, queries or calls, provided that Product Support Associates already tried to take the call and exhausted all resources
- Escalates unresolved cases to the appropriate department efficiently
- Performs adhoc tasks/projects as the need arises
- Participates in calibrations actively to ensure consistent scoring and feedback delivery approach.
Who you are & what you'll need to succeed.
- Must be a regular employee without any HR, QA, or WF related violations for the past 6 months.
- Must have good attendance and performance records for the past 6 months.
- Must have strong knowledge in MS Office applications (MS Word, Excel, PowerPoint, Visio)
- Must have knowledge in Training Needs Analysis, Gap Analysis, Performance Development, planning and other training-related strategies
- Must have excellent presentation skills and ability to relate and get the best out of people
- Must have excellent verbal and written communication skills
- Must have high comprehension and great analytical skills
- Must have strong organizational and team management skill
- Must have good interpersonal skills
- Must have the ability to develop modules, infodocs and handouts
- Must have the ability to train, mentor, motivate, and coach people
Why you'll love us.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits - 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
- Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
