Develop Learning That Strengthens Australia's Leading Media Teams
Create measurable learning impact within an industry that influences millions daily. The Learning & Development (L&D) Specialist develops strategic capability programs that strengthen customer operations across one of Australia's most established media networks. With Emapta, access global career mobility, premium benefits, world-class leadership exposure, and a high-performance environment built for exceptional L&D talent.
Job Overview
- Employment type: Full-time
- Shift: Day Shift
- Work setup: Onsite, Ortigas
- Salary: Earn up to PHP110,000
The Qualifications We Seek
- 3+ years of Learning & Development or Instructional Design experience supporting Australian accounts, in a performance-driven or contact center environment.
- Proven experience designing structured curricula, training frameworks, and performance-based learning programs for voice, email, and chat operations.
- Strong ability to identify business needs and performance gaps, then translate insights into targeted learning solutions that improve results.
- Solid application of adult learning principles, blended learning methodologies, and end-to-end learning journeys from onboarding through continuous development.
- Proficiency in LMS platforms, content authoring tools, virtual training systems, and digital or AI-enabled learning tools.
- Strong analytical skills, with the ability to measure training effectiveness, interpret learning data, and connect outcomes to performance improvement.
- Excellent facilitation, stakeholder management, and communication skills, with the ability to work effectively across teams and leadership levels.
Your Daily Tasks
- Design onboarding and capability programs aligned with service KPIs and operational goals
- Build scalable learning frameworks that drive consistent performance
- Facilitate targeted training and reinforcement programs based on performance insights
- Identify performance gaps through data and stakeholder input, translating findings into learning solutions
- Align learning plans with operational priorities and collaborate with key stakeholders
- Measure training effectiveness through metrics, feedback, and business outcomes
- Partner with leaders to strengthen individual and team capability
- Develop and maintain training content, SOPs, and knowledge resources
- Champion continuous learning through blended, data-driven, performance-focused approaches
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package aligned with top talent
- Prime office location with easy access to MRT, restaurants, and banks
- Day shift schedule supporting sustainable performance
- Salary Advance Program through banking partner (subject to approval)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://emapta.com/training-calendar/)
- Free 24/7 access to office gyms (Ortigas and Makati)
- Exclusive lifestyle perks (hotel and restaurant discounts)
- Employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits (5 convertible to cash)
- Employee engagement activities
- Mentorship and exposure to global leaders and teams
- Clear career growth pathways within a structured environment
- Diverse and high-performance work culture
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
