Lead, Operations Center Management

JOB SUMMARY

The Operations Center Management Lead is responsible in developing, establishing, managing and leading Meralco's ICT Command Center and Meralco ICT's proactive end-to-end ICT Event Management and Service Level monitoring, measurement and reporting that is aligned to business operations and in support to the operational and strategic goals of the company.

TECHNICAL COMPETENCIES

• Strong knowledge and experience in various facets of ICT Lifecycle Management (from Enterprise Architecture, ICT Planning, Governance, Delivery to Service Management/ Operations) which will provide the necessary understanding in ensuring the alignment of ICT to the business
• Strong experience and technical knowledge in IT Service Operations Processes (or ITIL-based Operations Support and Analysis which include Request Fulfilment, Event and Incident Management, Problem Management, Change Management, Configuration/Asset/CMDB)
• Strong knowledge and actual experience on the practice of Serve Level Management
• Strong technical knowledge on various technologies across the entire ICT Landscape (from datacentre infrastructure, operating systems, platforms networking and communications, security, integration, etc.)
• Strong knowledge and actual experience implementing systems and tools for ICT Service Performance Management Systems

QUALIFICATIONS

• Bachelor's or master's degree in engineering, Computer Science, Information Systems, or equivalent
• 8 to10 years of solid work experience in various areas of ICT and with experience in managing, orchestrating cross-functional teams, projects or outsourcing partners
• Has extensive experience and direct participation / leadership in implementations various of enterprise-wide systems that cut across the business entire lifecycle (e.g. ERP, CRM, Asset Management, HR Systems, etc.)
• Has extensive knowledge and experience in managing the operations of enterprise-class application systems, infrastructure and tools
• Attendance or certifications on trainings such as ITIL (foundation and specializations), IT4IT Enterprise Architecture, Project Management, software development lifecycle (Waterfall, Agile, DevOps)