Salary: 45,000 - 55,000 PHP
Work Setup: Hybrid (2x a week onsite)
Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)
What are we looking for
Skills Required
- Minimum 2+ years experience in sales support, customer onboarding, or operations coordination roles within high-volume, fast-paced environments.
- High proficiency in CRM platforms such as HubSpot, Salesforce, or equivalent systems.
- Strong proficiency in Microsoft Office applications and common business productivity tools.
- Demonstrated ability to manage multiple leads and stakeholders while strictly meeting defined SLAs and pipeline timelines.
- Strong organizational and coordination skills, with excellent stakeholder management and professional communication abilities (written and verbal).
Nice to Have:
- Industry Domain: Knowledge or prior experience within the Australian healthcare or NDIS (National Disability Insurance Scheme) landscape.
- Analytical Skills: Ability to monitor pipeline activity to identify process delays, risks, and drop-offs.
- Cross-functional Alignment: Experience coordinating across remote sales, operations, and on-ground field teams.
- Process Tracking: Familiarity tracking performance data against organizational conversion metrics.
What will you do
- Inbound Management: Manage inbound inquiries seamlessly across multiple channels including website, phone, email, and referrals.
- CRM Integrity: Capture and maintain accurate, up-to-date lead data within HubSpot CRM.
- Lead Qualification: Conduct initial lead qualifications based on key criteria such as location, support needs, and program eligibility.
- SLA Milestones: Progress leads efficiently through defined pipeline stages in strict compliance with agreed operational SLAs.
- Onboarding Primary Contact: Act as the primary point of contact for the customer journey from the initial inquiry phase through onboarding stages.
- Nurturing Outreach: Maintain proactive, structured communication to nurture and effectively engage clients.
- Coordination Logistics: Schedule site visits, physical tour arrangements, and run follow-ups between customers and internal teams.
- Pipeline Progressions: Facilitate the clean handover of qualified leads to the Business Development team and escalate issues to keep pipelines moving.
Join the awesome team and enjoy these benefits & perks
- Hybrid (2x a week onsite)
- Medical, Dental Coverage and Life insurance from day 1 of employment with 2 HMO dependents
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work-Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila — the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
