Urgently hiring for one of our direct clients in the Philippines.
Job Title: Lead Associate-Process Training(USRN)
Location: Metro Manila
Work Mode: Night Shift (WFH)
Responsibilities
- Work with Operations, Training and Quality teams to identify performance gaps from a training perspective
- Analyze performance gaps and provide recommendations to meet target metrics
- Responsible for content research, outline creation, development of training evaluation measures, training materials creation and knowledge assessment
- Deliver and facilitate training programs for PHRNs and USRNs
- Training Governance
- Provide floor support and communication coaching to all employees including leadership and support
- Develop activities or modules to supplement existing programs or initiatives
- Demonstrate strong working knowledge of adult learning principles
- Gather data from operations to measure training program effectiveness
- Prepare training reports like training effectiveness measures, completion report, etc
- Analyze training effectiveness sores and propose improvement initiative
Required
- Has minimum of at least 2-3 years of experience in a Training Specialist capacity handling a USRN Healthcare account
- Graduate of BS Nursing, licensed PHRN and must be a US-Licensed Registered Nurse - current and unrestricted license to practice nursing in at least one state of the United States
- Excellent verbal and written communication skills
- Computer proficiency and working knowledge of Microsoft Office Word.
- Ability to work independently with excellent judgment
- Must be a quick learner, able to multi-task, able to problem solve and the ability to keep information confidential.
- Strong skills in time management, organization, and problem solving required.
- Solid knowledge and experience in the US Healthcare vertical
- Excellent facilitation skills with experience in conducting virtual training. At least 1 year of training delivery experience is preferred.
- Knowledge on MS Office Applications, especially Powerpoint, Word and Excel.
- Knowledge and experience in Effectiveness Measures for Training
