This job description is intended for sourcing and job advertisement purposes and does not represent the official or final job description.
Role Overview
The Employee Relations & Engagement Manager is responsible for fostering a positive, compliant, and high-performing work environment by driving employee relations strategies and engagement initiatives. The role ensures alignment with organizational values, labor laws, and internal governance while strengthening employee experience, trust, and organizational culture.
Key Responsibilities
Employee Relations
- Serve as the primary point of contact for employee relations matters, including grievances, disciplinary cases, and conflict resolution
- Ensure all employee cases are handled in accordance with company policies, labor laws, and due process requirements
- Partner with Legal and HR Business Partners to manage complex and high-risk cases
- Conduct investigations, administrative hearings, and documentation (NTEs, case reports, decisions)
- Provide guidance to managers on performance management, corrective actions, and employee conduct
Engagement & Culture
- Design and implement employee engagement strategies aligned with organizational priorities
- Lead company-wide engagement programs, events, and initiatives to enhance employee experience
- Drive employee listening strategies (e.g., surveys, focus groups) and translate insights into actionable plans
- Monitor engagement metrics and recommend interventions to improve morale, retention, and productivity
- Champion company culture, values, and internal communication alignment
Policy, Governance & Compliance
- Ensure compliance with labor laws, company policies, and internal governance frameworks
- Review and update HR policies related to employee conduct, discipline, and workplace standards
- Maintain proper documentation and audit-ready records for all employee relations cases
- Support internal and external audits related to employee relations
Stakeholder Management
- Partner closely with HRBPs, Legal, and business leaders to address employee concerns and organizational risks
- Provide advisory support to leadership on employee relations trends and engagement insights
- Facilitate alignment between business needs and employee experience initiatives
Qualifications
- Bachelor's degree in Human Resources, Psychology, Legal Management, or related field
- At least 8–15 years of progressive HR experience, with strong exposure to employee relations and engagement
- Solid understanding of labor laws, disciplinary processes, and case management
- Experience handling administrative cases, investigations, and conflict resolution
- Proven experience in designing and implementing engagement programs
Work Setup
- Must be willing to work 100% onsite in BGC
