L2 Application Support Engineer (Typescript)

Responsibilities:

• Provide L2 support for eCommerce platforms (Shopify, OMS, WMS)
• Perform root cause analysis and implement workarounds or fixes
• Own support tickets end-to-end, ensuring timely resolution and communication
• Update application configurations and support operational tools
• Document issues, fixes, and contribute to the team knowledge base
• Coordinate with L3 support and development teams

Qualifications

• Experience in application or production support (L2)
• Knowledge of TypeScript / JavaScript, GraphQL
• Experience with MongoDB, DynamoDB, and AWS (Lambda)
• Familiarity with eCommerce platforms and distributed systems
• Strong troubleshooting, documentation, and communication skills