**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: L1 IT Specialist (Internal)
RATE: Php 208.33 per hour (Php 35k per month)
Work Type: Full-time, Hybrid
Working Hours : TBD (Usually US hours)
Start Date: TBD
JOB ROLE & RESPONSIBILITIES:
- Serve as the initial POC between users and IT Team
- Swiftly and efficiently address common tech issues
- Provide technical support for hardware, software, and network-related issues
- Provide assistance via ticketing system (Zoho Desk) or email.
- Reformatting, resetting and reimaging returned desktops/laptops
- Install, configure, and maintain hardware and software.
- Resolve technical problems, such as email issues or computer malfunctions.
- Maintenance of office workstations and company laptops for both internal and contractors
- Monitor network connectivity and troubleshoot connectivity issues.
- Recommend enhancements, upgrades, or replacement of hardware or software systems.
- Shipping equipment for contractors within the given timeframe
- Proper Inventory documentation/records
- Weekly reports to be submitted to IT Manager
JOB REQUIREMENTS:
- 1-2 years experience as an IT Support/IT Specialist
- Must be a Baguio resident since work set up is Hybrid
- Familiarity with ticketing system (Zoho Desk)
