Fintonia Group is building a tech-enabled digital assets financial services platform, with offices in Singapore and Kuala Lumpur, combining a strong background in traditional finance with disruptive technology.
You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.
The Role:
Fintonia Group is seeking a KYC & Operations Specialist to serve as the operational backbone of its sales and client engagement functions. This is not a conventional administrative role: the individual will be responsible for maintaining rigorous KYC/KYB onboarding standards while independently building and managing AI-powered workflows that enhance team productivity, client responsiveness, and process quality.
A non-negotiable attribute for this role is an exceptional standard of accuracy — the work product this person owns directly reflects on the firm's credibility with clients and counterparties.
Key Responsibilities:
KYC/KYB & Onboarding
- Own the full onboarding lifecycle — from intake through KYC/AML documentation, compliance review, and activation — ensuring every file is complete, accurate, and audit-ready before submission
- Prepare and coordinate all onboarding documentation including agreements, questionnaires, and regulatory forms across clients, counterparties, and partners
- Proactively track onboarding status, follow up on outstanding items, and escalate blockers without being prompted
- Maintain a structured, version-controlled onboarding repository that can withstand internal or regulatory audit at any point
Stakeholder Coordination
- Serve as the coordination point between internal teams — including sales, compliance, and operations — to ensure onboarding and operational workflows move without friction
- Manage follow-ups, action items, and dependencies across stakeholders, ensuring nothing falls through without escalation
- Serve as the first point of contact for external enquiries, providing timely and professional responses
- Coordinate all logistics — meetings, product demonstrations, webinars, and review calls — ensuring preparation materials, agendas, and follow-up notes are managed without requiring senior team members to chase
Sales & Operations Support
- Support the sales team with scheduling, calendar management, CRM maintenance, and preparation of pitch materials and proposals
- Maintain internal trackers and action logs for interactions, onboarding milestones, and pipeline activity
- Independently build and manage AI-powered workflows to streamline administrative and operational processes
- Identify and flag opportunities to improve processes across the operations function
Requirements:
- 3–5 years of experience in onboarding, operations, or client servicing within financial services, fintech, or asset management
- Minimum 2 years of direct, end-to-end ownership of KYC/KYB onboarding — including document collection, verification, compliance review, and file sign-off. Retail or volume-processing KYC experience alone will not meet this requirement
- Demonstrated experience building or managing AI-powered workflows using tools such as ChatGPT, Claude, Zapier, Make, or equivalent — with examples you can speak to
- Strong proficiency in CRM systems (e.g. Salesforce, HubSpot) and Microsoft Office / Google Workspace
- Excellent written English communication skills; able to draft professional correspondence independently and accurately
- Structured, detail-oriented approach to documentation management with a track record of maintaining audit-ready files
- Demonstrated ability to manage multiple concurrent workflows and stakeholders without supervision
- Comfortable working remotely and independently, aligned to Singapore business hours (SGT)
- Bachelor's degree in Business Administration, Finance, Economics, or a related field
Please submit your application through this link: https://forms.gle/T6U9vQ5crkKS1Vcn6
ONLY applicants who upload their CV and complete the assessment will be considered.
