We're Hiring: Korean Bilingual Quality Assurance Analyst
Work Where People Matte
rAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world
.
Why You'll Love It He
- reGrowth you can see – promotions and career paths awa
- itLearning that sticks – trainings to sharpen your skil
- lsA workplace that cares – inclusive, supportive, and people-fir
- stHealth coverage you can count
- onRewards when you refer friends to join the te
- amOpportunity to work with an international progra
m.
Your Day-to-
- DayMonitor all customers engagements and ensures accuracy of the outp
- utsCoordinate and facilitates call calibration/training sessions for vendor Quality Analysts partn
- ersTrain and certify new Internal Quality Analysts (IQAs) and Vendor Quality Analysts (VQ
- As)Publish quality trends, feedback and improvement/enhancement repo
- rtsDeal tactfully and courteously with clie
- ntsProduce Quality reports and dashboards such as TNI, Pareto, e
- tc.Drive process improvement and ensure process complia
- nceContributes to the development of the short and long term goals of the proc
- essEnsure quality/RCA (Root Cause Analysis) alignment and CSAT (Customer Satisfaction) targets are met at all ti
- mesDrive first call resolution and quality initiatives in the prog
ram
What We're Looking
- ForNative Korean speakers with business level spoken and written English communications skills who are currently living in the Philipp
- ines2 or more years of previous customer service experience from any field but preferably from contact centers or
- BPO2 or more years of experience in a quality assurance role will be a big plus most especially if from BPO or call center indu
- stryLive customer support experience (phone, chat, email, in-person, etc.) serving US or Korea-based users will be a great advan
- tageFresh graduates or industry shifters can also a
- pplyStrong analytical, problem solving and general troubleshooting sk
- illsExcellent general computer sk
- illsExcellent written communication and interpersonal sk
- illsMust exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly ma
- nnerProblem solver, able to multi-task, think creatively and escalate issues and ideas to solve these iss
- ues.Strong customer first focus and ability to provide excellent white glove support, even when delivering bad n
- ews.Proven ability to de-escalate customer issues using soft skills and empathy is
- keyTech-s
avvy
Work
- SetupLocation: Taguig
- CityShift: Shifting but predominantly graveyard
shift
About Tech Mahindra Phili
ppinesWe're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and tea
mwork.
