Knowledge Management Execution Lead

Job Description

Kenvue is currently recruiting for-

Knowledge Management Execution Lead

The KM Execution Team leads the day to day operations of the KM team in our mission to provide consistent and outstanding portal experience for Kenvuers

This position reports into Knowledge Management and Conversation Design Senior Manager and is based at Manila,Philippines.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our futureand yours.

What You Will Do

The Knowledge Management Execution Lead is responsible for ensuring the reliability of our operations by overseeing our KM processes, introducing insights-led improvements. The lead will also coach and develop the KM Execution specialists, inspiring them to bring their best and authentic selves at work.

Key Responsibilities

• Manage capacity planning and demand forecasting across the Knowledge Management team
• Manage scheduling and deployment of KM Specialists, Analysts and contractors on day-to-day requests and special projects
• Lead and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement
• Manage execution of activities to improve the usability and quality of all GS content in accordance with brand standards and basic user experience principles
• Partner with Contact Center, Reporting and Analytics, Service Management, Change Management and Communications teams to assess content impacts and drive awareness of content strategy services
• Work with KM Senior Manager to assess the pipeline of work coming from each function and execute resource planning to ensure availability of staff
• Partner with content owners and SMEs on periodic and on demand updates
• Drive the creation of KM dashboard/ Scorecard that provide content performance, content quality insights.
• Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Enterprise Business Solutions
• Work with Operations and Enablement LT in identifying continuous improvement opportunities to enhance Content and Knowledge Management services, reviewing and revising operational processes, and introduce key improvement plans for execution.

Required Qualifications

• 5+ years progressive knowledge management, content development and instructional design experience
• Experience with knowledge management, content management, and document management tools is required
• Digital content creation and editing experience
• Understanding of user experience principles
• Experience creating and editing process documentation
• Effective partnership, influence and relationship building skills with key stakeholders
• Uncompromising commitment to client and customer satisfaction
• Excellent written and oral communication skills with the ability to create or customize content solutions geared to improve customer experience and promote self-service.
• Strong attention to detail and quality
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
• Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment

Desired Qualifications

• Working knowledge with ServiceNow
• Experience in a shared services organization (e.g. HR, Finance, Procurement, or Contact Center)
• Understanding of shared service and contact center operations
• Experience with service center technologies and processes
• Design Thinking experience

What's In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Asia Pacific-Philippines-National Capital-Manila

Job Function

Finance

Job Qualifications

What We Are Looking For