A key account specialist is responsible for managing and developing relationships with the company's key customers or clients. The role typically involves the following responsibilities: Developing a deep understanding of the needs, goals, and preferences of key customers.
Qualifications
- Graduate of any Bachelor's degree course.
- At least 2-3 years of work experience in Sales / Marketing.
- Excellent customer service and problem-solving skills.
- Having a valid driver's license (motorcycle or four wheels) would be an advantage
- Proficient skills in Microsoft Office, like Excel, Word, and Outlook.
Responsibilities
- Account Acquisition
- Identifies customer requirements and needs based on defined parameters such as population, target sales, etc.
- Conducts ocular inspection and identifies foot traffic for the proposed location
- Prepares feasibility studies of the account and gets approval from the immediate superior.
- Once approved and agreed by the client, prepare documentation ( term sheet , PIF , etc.)
- Coordinates with Operations on the IU and manpower route schedule
- Assists the client with concerns regarding machines and other inquiries
- Maintains open communication and good relationships with clients.
- Machine Productivity
- Identifies reasons for sales decline, if applicable prepares.
- Identifies opportunities to improve sales, such as transfer machine location, defective machines, incomplete selection, refill schedules, price increase, and makes recommendations.
- Other Responsibilities:
- Daily huddle ( plans for the day and output of the previous day).
- Reviews prices per account and makes the necessary recommendations.
- Review planogram and introduce new products such as snacks and soda.
- Prepares GAF as needed
- Meets with clients at least once a month or as needed.
