Job Description
The Key Account Specialist is responsible for managing and maintaining strong relationships with key clients to ensure customer satisfaction, retention, and business growth. The role supports sales operations by handling key accounts, coordinating client requirements, and ensuring timely delivery of products and services.
Key Responsibilities
- Manage assigned key accounts and maintain strong business relationships with clients.
- Serve as the primary point of contact for customer inquiries, concerns, and requirements.
- Ensure timely processing and fulfillment of client orders.
- Coordinate with Sales, Logistics, Production, and other departments to meet customer needs.
- Monitor account performance, sales targets, and client satisfaction.
- Prepare sales reports, account updates, and performance summaries.
- Identify opportunities for upselling, cross-selling, and business expansion.
- Handle client complaints and ensure proper resolution in a timely manner.
- Maintain accurate records of client transactions and account activities.
- Support contract renewal and negotiation processes when necessary.
- Ensure compliance with company policies and customer agreements.
- Perform other related duties assigned by the Sales Manager.
Qualifications
- Bachelors Degree in Business Administration, Marketing, Management, or related field.
- At least 35 years of experience in sales, account management, or customer service.
- Strong communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficient in Microsoft Office applications and CRM systems (an advantage).
- Strong problem-solving and customer service orientation.
- Detail-oriented, organized, and results-driven.
