The Key Account Officer (Services & Entertainment) is responsible to manage and grow an assigned set of brand accounts within a category vertical on the SM Malls Online platform, acting as the primary point of contact for merchant partners and ensuring accurate listing management, timely issue resolution, and achievement of commercial performance targets under the guidance of the Category Manager.
DUTIES & RESPONSIBILITIES
- Brand & Merchant Account Management - manages the day-to-day account relationships for an assigned set of brands and merchants within the category; attends to merchant concerns, requests, and escalations and ensures resolution within agreed timelines; coordinates with relevant departments to address merchant requirements and operational needs; supports the onboarding process for new brands under the assigned cluster
- Listing & Content Management - uploads, updates, and maintains accurate product listings including images, descriptions, pricing, and SKU details for assigned brands; ensures listing content meets platform standards and is aligned with merchant and campaign requirements; coordinates with merchants and content teams to gather and validate listing assets; flags and resolves listing errors or discrepancies in a timely manner
- Commercial Performance - monitors and drives category GMV, conversion rates, and other key commercial metrics; reviews and analyzes category performance reports submitted by officers; proposes and implements corrective actions to address performance gaps; collaborates with marketing teams on category-level campaigns and promotions
- Performance Monitoring & Reporting - monitors sales and performance metrics for assigned brands on a regular basis; generates periodic performance reports for review by the Category Manager; identifies performance gaps and recommends actionable improvements at the brand level; ensures data accuracy and completeness across all reports submitted
EXPERIENCE & EDUCATIONAL REQUIREMENTS
- With at least 2 years of working experience in Account Management, E-Commerce Operations, Sales or any related field
- Graduate of any 4-year degree course: Business Management / Administration, Marketing, Commerce
- Required skills / competencies: digital savvy, customer orientation, problem solving, communication, quantitative analysis, attention to detail, e-commerce platform proficiency, client relations, vendor coordination, data management, market analysis, quality assurance
WORK LOCATION
- Candidates must be willing to be assigned in the Head Office - MOA Square, Pasay City.
