Key Account Manager - Supply Ops, SPX Express (Calamba, Laguna)

1. Performance Monitoring and Analysis

- Develop and track KPIs to assess the performance of service providers.

- Analyze performance data to identify trends, issues, and opportunities for improvement.

- Prepare regular performance reports and presentations for internal stakeholders.

2. KPI Implementation and Management

- Collaborate with service providers to define and agree on performance metrics.

- Implement a KPI and penalty system to ensure accountability and service quality.

- Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.

3. Relationship Management

- Build and maintain strong relationships with the service providers

- Address service provider concerns and feedback related to performance metrics.

- Facilitate communication between service providers and internal teams to ensure alignment on expectations.

4. Continuous Improvement

- Identify best practices and innovative solutions to enhance service delivery.

- Lead initiatives aimed at increasing operational efficiency.

- Contractual and Compliance Oversight

- Assist in the development and modification of contracts related to performance metrics and penalties.

- Ensure compliance with contractual obligations and performance standards.

5. Team Collaboration

- Collaborate with cross-functional teams to align on performance goals.

- Participate in team meetings and contribute to strategic planning related to mid-mile delivery.

• Proven experience as a Key Account Manager or in a similar role, preferably within the e-commerce or logistics industry
• Excellent communication and interpersonal skills, with the ability to build rapport effectively.
• Results-driven mindset with a focus on achieving and surpassing targets
• Ability to work independently as well as collaboratively in a team environment.
• A bachelor's degree in Industrial Engineering or other engineering-related courses is preferred.
• Amenable to being assigned to Podium, Mandaluyong