Junior Public Sector Key Account Manager

Job Description:

• Public Sector Account Management
• Build and maintain strong relationships with key decision-makers and influencers within government agencies and public sector organizations.
• Understand client needs, procurement processes, and compliance requirements specific to the public sector.
• Act as the primary point of contact for assigned accounts, ensuring alignment with Vitro Data Center's business objectives.
• Sales & Account Strategy Development
• Develop and execute strategic account plans to drive revenue growth and account penetration in the public sector.
• Collaborate with internal teams to design customized solutions, proposals, and pricing for government clients.
• Monitor account performance, track contract renewals, and identify opportunities for expansion or cross-selling.
• Bid and Tender Management
• Partner with the bids team in preparing, submitting, and managing bids, tenders, and RFP/RFQ responses.
• Ensure compliance with procurement regulations, SLCC requirements, and documentation standards.
• Coordinate with legal, finance, and technical teams to deliver competitive and compliant submissions.
• Order Management and Processing
• Oversee internal processing of service orders, ensuring accuracy and timely execution.
• Work with provisioning, billing, and operations teams to meet client requirements in compliance with procedures.
• Serve as the main contact for customers on service order status, addressing any issues or delays.
• Customer Engagement and Relationship Building
• Conduct regular account reviews, meetings, and executive briefings with government clients.
• Address client concerns promptly to ensure high customer satisfaction and long-term partnerships.
• Represent Vitro in industry events, forums, and government consultations.
• Performance Monitoring and Reporting
• Track and report sales activities, account performance, and revenue forecasts.
• Provide insights on account risks, opportunities, and competitive positioning to management.
• Maintain accurate data in CRM systems (e.g., Salesforce).
• Market & Policy Intelligence
• Stay updated on government ICT initiatives, budgets, and policy changes that influence data center and cloud adoption.
• Monitor competitor activities in the public sector space and provide intelligence to internal teams.
• Share insights with product and marketing teams to refine offerings for government clients.

Job Requirements:

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• 35 years of experience in key account management, business development, or sales, preferably in IT, telecommunications, or data center industry.
• Proven success in managing public sector/government accounts and navigating procurement processes.
• Experience in preparing and managing government bids/tenders and meeting or exceeding sales targets.
• Strong understanding of data center solutions, cloud computing, and IT infrastructure.
• Knowledge of public procurement laws, SLCC requirements, and contracting frameworks.
• Excellent interpersonal and communication skills, capable of engaging with senior government officials.
• Strategic thinker with solid negotiation skills.
• Ability to work independently and in cross-functional teams within a fast-paced environment.
• Strong organizational skills with a focus on compliance and detail.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• Relevant certifications in sales, IT, or data center technologies are an advantage.