Junior Operations Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a preowned luxury fashion tech company, that enables brands and retailers to buy & sell used goods through innovation and technology. They have developed a unique Resale as a Service solution utilized by the world's largest retailers, and are also a global distributor (B2B player) of pre-owned luxury fashion for businesses. They currently have offices and warehouses in Portugal, Estonia, US, China, Japan, and the Philippines. They foster curiosity, by continuously providing our team members with avenues to explore, experiment, innovate and disrupt the current luxury resale model in a nutshell, that is our essence.

About the Role

The company is looking for a talented, highly motivated Jr. Operations Specialist, becoming part of our global operations network and a part of our Operations team in Manila. The associate will have a pivotal role inside our Production team, serving as the Product Quality daily flow coordinator.

The Jr. Ops Associate will be responsible for a set of tasks and coordination activities with the focus to maintain a very high standard in terms of output, quality and service level for our Product Quality activities. This colleague will ensure proper planning and capacity allocation enabling smooth and stable operations flow in their field of responsibilities.

We are looking for someone with a strong sense of responsibility and with capacity to work in an autonomous and proactive manner. Luxclusif employees bring strong strategic thinking and hands-on execution to their daily work independent of seniority level. You should be comfortable operating in a fast-paced, evolving environment.

Previous know-how in Luxury Fashion is nice to have; interest to learn on the job and become proficient in this field is a must have.

Working Hours / Schedule: 9:00 am to 6:00 pm PHT , Monday to Friday.

Work Setup: Remote / Work from home (occasional face-to-face gatherings and onboarding at the Sheridan office.)

Key responsibilities and expectations include:

• Owning and driving daily results for the Product Match and Review areas
• Ownership for troubleshooting, raising blockers in the process with sense in a timely manner
• Sense of ownership and a get things done attitude
• Autonomous, proactive and collaborative ways of working
• Aptitude and interest to learn about Luxury Fashion, technical knowledge about Luxury
• Fashion Products is required, therefore previous knowledge (or interest to develop in this
• field) are desired skils
• Knowledgeable in Google Workspace tools and applications.
• Easiness to work in a full english speaking and multi-cultural environment

• What you'll doDaily management of the pool of Freelancers ensuring efficient works and workload management
• Daily monitoring of Product Match and Review metrics
• Creation of reports and status updates as needed
• Responsible for the daily overview of all related tasks across Quality Control processes as well as Product Match and Review ones.
• The colleague will also liaise with other areas of the team and participate in initiatives related to the continuous improvement of our processes.
• Liaise with capacity management and planning for early on resource planning
• Identify quality and accuracy issues in freelancers work.
• Maintain product information and quality control guidelines, ensuring all materials are current and up to date.

What You Bring

• Studied Business Administration, Industrial Engineering or in an Operations related field
• At least 2 years of work experience
• Experience in the field of Warehouse Operations, Logistics and/or Ecommerce from advantage.
• You might have worked in fashion industry but always had a soft spot for what happens behind the scenes
• Strong interpersonal skills, including confidence working with multiple stakeholders
• Structured, organised, and detail-oriented, with strong follow-through.
• Adaptable, flexible, and collaborative, with a can-do attitude; thrives in fast-paced
• environments and works confidently autonomously
• Proficient in English, both written and spoken, with excellent communication skills

Don't meet every single requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.