- Provide Level 1–2 technical support to end-users by diagnosing and resolving hardware, software, and network-related issues in a timely manner.
- Install, configure, and maintain desktop and laptop systems, including OS deployment, application installation, driver configuration, patching, and system updates.
- Perform preventive and corrective maintenance on IT assets such as PCs, printers, UPS, AVR, and other peripheral devices.
- Assist in LAN infrastructure support, including basic switch configuration, cable testing, IP addressing, and network connectivity troubleshooting.
- Manage user accounts and access control, including account provisioning, profile configuration,and password resets using Active Directory and Microsoft 365.
- Support helpdesk operations, including ticket logging, prioritization, escalation, and resolution tracking in accordance with SLAs.
- Conduct basic server and network diagnostics, monitor system performance, and respond to service disruptions or outages.
- Assist in data backup operations, antivirus administration, and enforcement of basic IT security policies to ensure system integrity and availability.
- Coordinate with senior IT personnel and vendors for hardware replacement, system upgrades, and issue escalation.
- Maintain accurate technical documentation, IT asset inventory, and incident reports.
- Provide onsite technical support four (4) days per week, one (1) day work-from-home, and respond to weekend or after-hours emergency incidents as required to ensure business continuity.
Education
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field
Experience
For experienced candidates: 1–2 years of experience in technical support, IT helpdesk, or system administration roles
For fresh graduates: Relevant internship, on-the-job training (OJT), practicum, or academic projects demonstrating hands-on IT support experience is an advantage
Technical Skills
- Proficiency in Windows operating systems (Windows 10/11, Windows Server)
- Working knowledge of Microsoft Office 365 and cloud-based productivity tools
- Familiarity with Active Directory for user account management and access control
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN infrastructure
- Exposure to helpdesk ticketing systems and IT service management practices
- Knowledge of hardware components, peripherals, and basic troubleshooting techniques
- Understanding of backup procedures, antivirus solutions, and basic cybersecurity principles
