Junior HR Team Leader

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

The People Operations and Technology team is a part of the People at Nasdaq Team, a cohesive and highly collaborative group working together to make Nasdaq an outstanding place to work. The team works towards redesigning the HR processes and tools to provide an innovative and detailed experience to our employees around the world.

As a Junior HR Service Center Team Leader, you will provide centralized human resource services spanning payroll, benefits and other transactions. You will ensure efficiency of service center operations, technology, and transaction processes. You will establish standards and procedures for handling employee questions, transactions and administration of human resource programs. Additionally, you will coordinate services with the human resource information systems, human resource program managers, and technology specialists.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, HMO for you and your dependents, employee stock purchase plan, retirement plan, and more.

What You Will Do

• Supervises the daily activities of a business or technical support or production team to ensure expectations are met/exceeded and operating in an efficient and effective manner.
• Sets priorities for the team to guarantee task completion, coordinates work activities with other supervisors and managers.
• Collaborates with other levels of management and other departments to create and maintain efficient work processes.
• Collaborates with other levels of management, departments, and clients regarding requests.
• Participates in both internal and external projects as needed.
• Connect with the team the about changes to the organization's policies and procedures.
• Ensures that the team is made aware of new products and services, as well as, other relevant information such as press releases, media advisories, etc.
• Maintains discipline within the team to ensure that every member of the group acts in a manner consistent with the organization's code of conduct and cultural norms.
• Ensures timely, accurate and complete reporting to appropriate parties regarding the team's operations.
• Ensuring that the team maintains the appropriate tools and equipment to perform the vital work.
• Establishes formal goals for each employee to achieve within established timeframes and conducts regular meetings with employees to review progress.
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of hard-working teams.

What We Expect

• Bachelor's Degree in Computer Science, Business Management, Psychology or other similar fields
• At least 1-2 years managerial/team lead experience
• Basic knowledge of current systems used by the company, preferably has background/experience in Workday and Zendesk or other similar ticketing system good excel skills, attention to detail, some prior experience preparing reports
• Strong communication skills
• Flexibility to be on different shifts throughout the work week and to adjust to night shift on some days based on business needs
• Experience in any facets of HR like Compensation & Benefits, Employee Experience, Local HR policies or Talent Acquisition

Does it sound like you

Please follow through by clicking the Apply link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming into the office just 2 days per week.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.