Junior Branch Officer In-Charge

Fresher

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Early Applicant

Job Description

Client And Service Coordination

Handle client inquiries from the Facebook channel and address concerns in a professional manner.
Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
Prepare the daily car route for the next days cleaning service and update the daily cleaners schedule as needed.
Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration And Reporting

Post payments according to the cleaner's payment report and update B2C receivables accordingly.
Maintain a database for existing and new B2C clients (EZY and Housemaid).
Inventory and track housekeeping items to ensure adequate supply levels.
Issue equipment and uniforms for newly joined housekeeping personnel.
Ensure the confidentiality and security of company files, records, and filing systems.
Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping And Training

Conduct housekeeping training sessions as scheduled to maintain high service standards.
Interview and provide contract orientation for new cleaners and housemaids.
Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations And Support

Handle client complaints professionally and escalate them when necessary.
Collaborate with the marketing team for any related concerns and support in promotional activities.

Miscellaneous Duties

Operate office equipment such as printers, fax machines, and copiers as needed.
Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
Perform other tasks as assigned by management.