Junior Associate - HR Shared Services (Total Rewards)

The Requirements:

• Bachelor's Degree required
• HR Shared Services experience highly preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a can do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift and in North America hours
• 8PM-5AM Manila time
• Hybrid work setup (1x a week)

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support

• Assists with maintaining accurate employee records including associate personal files

• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects

• Identify the potential for better team efficiencies and agree with the leader on their implementation

• Fully responsible for keeping employee data accuracy and privacy

• Facilitate monitoring of team's tasks and accurate entry of completion in trackers

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas

• Enrich the processes and the value added services for the internal customer

• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing