Description: Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Fully responsible for keeping employee data accuracy and privacy
Facilitate monitoring of team's tasks and accurate entry of completion in trackers
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value added services for the internal customer
Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

The Requirements:

Bachelor's Degree required
HR Shared Services experience highly preferred
Strong written and verbal communication skills
Ability to plan and prioritize workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a can do attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organized
Quick Learner and self-motivated
Flexible and adaptable to changes
Working knowledge of Excel and Word will be preferred
Willing to be assigned on rotating shift and in North America hours

Junior Associate - HR Shared Services (Total Rewards)