Are you passionate about people and operations Join our growing team! As a Jr. Account Manager, you'll play a key role in recruitment, employee engagement, and site operations to ensure our teams run smoothly in a fast-paced BPO environment.
Key Responsibilities:
Human Resources Functions:
- Assist with end-to-end recruitment: sourcing, screening, interviewing, and onboarding of candidates.
- Maintain accurate employee records, HRIS, and documentation in compliance with labor laws and company policies.
- Support employee engagement activities, retention programs, and performance management initiatives.
- Coordinate payroll data, attendance, and benefits administration.
- Handle employee relations concerns and escalate issues as needed.
Operations Support:
- Collaborate with Operations Managers to ensure proper workforce scheduling and resource allocation.
- Assist in monitoring performance metrics, attrition, and absenteeism reports.
- Provide administrative support to site operations (facilities, supplies, vendor coordination).
- Support compliance with client requirements, internal policies, and audit processes.
- Prepare HR and operational reports for management review.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
- 13 years of experience in HR or operations, preferably in a BPO setting.
- Knowledge of recruitment processes, labor laws, and HR best practices.
- Exposure to BPO workforce management, scheduling, or site operations is an advantage.
- Strong communication and interpersonal skills.
- Excellent organizational skills and ability to multitask in a fast-paced environment.
- Proficiency in MS Office applications and HRIS tools.
