JIRA and Service Now Administrator

JIRA and Service Now Administrator

Description:

Manage user accounts, permissions, and roles in JIRA and Service Now

Create, modify, and optimize projects, workflows, schemes, screens, and fields in JIRA and Service Now

Develop and maintain integrations between JIRA, Service Now, and other systems using APIs, webhooks, and script runner

Monitor system performance, security, and availability, and perform regular backups and upgrades

Provide technical support and training to JIRA and Service Now users, and

resolve issues and requests

Generate and analyze reports and dashboards to track project progress, service quality, and customer satisfaction

Evaluate and implement new features, plugins, and enhancements to improve the functionality and usability of JIRA and Service Now

Job Requirements

Bachelor's degree in computer science, information technology, or related field

3+ years of experience as a JIRA and Service Now administrator, or similar role

Proficient in JIRA and Service Now administration, configuration, and customization

Knowledge of JIRA and Service Now APIs, webhooks, and script runner

Experience with agile software development methodologies and best practices

Excellent communication, collaboration, and problem-solving skills

Ability to work independently and as part of a team