Japanese Customer Service Associate

Job Description

• Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
• Follows the company's Internal Regulations, policies as well as the service's work instructions and processes
• Fulfills additional assignments (e.g. support colleagues across all sites, setup of new services)
• Achieves the individual and service key performance indicators
• Strives to continuously develop and improve the processes and service to always ensure the best customer experience

Qualifications

• Excellent verbal and written communication skills in English
• Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
• A natural communicator, adapting your style to each customer
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
• Innovative and solution orientated mind-set
• Ability to work under pressure and good team engagement
• Flexibility in hours of work/shift pattern
• Ideally having already experience in a customer service environment and social media
• Amenable to start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.