Japanese, Bilingual

Job Description:

• Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
• Service is Tier 1 end user support with escalations to Search Engine.
• In the future Tier 2 delivery may be added along with support of Search Engine's Business partners
• Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

• Written and Verbal Japanese language skills. Experience / ability to translate Japanese to English and vice versa.
• BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
• Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
• Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
• Demonstrate interpersonal skills and is able to provide empathy for the User's situation