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Job Description

Job Description:

  • Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
  • Service is Tier 1 end user support with escalations to Search Engine.
  • In the future Tier 2 delivery may be added along with support of Search Engine's Business partners
  • Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

  • Written and Verbal Japanese language skills. Experience / ability to translate Japanese to English and vice versa.
  • BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
  • Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
  • Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
  • Demonstrate interpersonal skills and is able to provide empathy for the User's situation

More Info

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About Company

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Job ID: 134120325

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