Japanese & Korean Bilinguals (Native/Non-native speaker)

Job Type:Permanent (Full-time)

Work Arrangement:Fully onsite (Following daytime work hours in Japan or Korea); Work Location:Taguig City, Metro Manila

About the Role:

• We are looking for a detail-orientedAccounts Receivable (AR) SpecialistwithJapanese or Korean language proficiencyto support global clients in a BPO environment. The role will manageCash Applications, Collections, and AR Disputes, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.

Key Qualifications:

• Bachelor's degree in commerce, Accounting, Finance, or related field
• 15 years of experience in AR, Cash Applications, Collections, or BPO Finance operations
• Language Proficiency:
• Japanese (JLPT N2/N1 preferred)OR
• Korean (Topik level 4/5 preferred)
• Strong written and verbal communication skills
• Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
• Good understanding of accounting principles
• Proficiency in MS Excel

Preferred Skills

• Experience in a shared service or BPO environment
• Knowledge of SLA/KPI-driven performance models
• Strong analytical and problem-solving skills
• Ability to handle complex customer escalations
• Experience working with cross-functional global teams

Key Roles/Responsibilities:

Cash Applications

• Match customer remittances from multiple sources to open invoices in ERP systems
• Perform bank reconciliations and unapplied cash analysis
• Investigate and resolve payment discrepancies
• Communicate with customers via email and calls (primarily email for Japan/Korea region)
• Ensure accurate and timely posting of receipts as per SLA

Collections

• Proactively contact customers (email & phone) regarding overdue invoices
• Negotiate payment plans and resolve billing issues
• Conduct root cause analysis for recurring delays
• Maintain aging reports and provide regular status updates
• Ensure DSO targets and collection KPIs are achieved

AR Disputes Management

• Act as liaison between customers and internal departments
• Investigate disputes by gathering relevant data and documentation
• Analyze deductions and validate claims
• Provide clear communication to customers on dispute resolution
• Track disputes to closure within defined timelines

Please state your availability, current & expected salaries for processing purposes. All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.