IT Team Leader

JOB DESCRIPTION:

• Responsible for supervising the group to ensure that support is provided within the defined SLA's.
• Responsible for resolving the day-to-day software and hardware issues
• Oversee the Managed IT Support services operation
• Coordinate with customer IT Management team
• Ensure that all operational and contractual obligations of the support services to customers are met accordingly
• Manages internal processes for communicating outage or emergency activities to the organization with guidance of customer IT Management Team
• Present reporting duties, performance analysis, and metric measurement
• Perform other duties that may be assigned from time to time

QUALIFICATIONS:

• Graduate of any IT-related course
• At least 2 years of hands-on experience supervising a large IT Support team
• With ITIL background or certification