IT Systems Development Manager

Job description:

• Responsible for the overall leadership, governance, and performance of the Software Development function, covering internally developed systems, customer facing applications, system integrations, and operational enhancements.
• Ensures that all software initiatives are strategically aligned, properly governed, financially controlled, and delivered with high quality, while serving as the primary liaison to business stakeholders, vendors, and technology partners.
• Support to Applications such as Salesforce DMS, SSC, SAP ERP, SAP Successfactors

Software Development Leadership & Oversight

• Lead and oversee the end to end software development lifecycle for internal, customer facing, and integrated applications.
• Manage and provide direction to Software Developers and the QA Supervisor, ensuring clear accountability, workload balance, and technical alignment.

Policy Governance & Standards Management

• Establish, maintain, and enforce Software Development policies, standards, and procedures, including secure development and quality assurance requirements.
• Ensure compliance with approved IT policies, audit requirements, and regulatory obligations.
• Coordinate with internal and external auditors to address findings related to software development and system controls.

Project & Change Management

• Evaluate and approve Change Requests (CRs), enhancements, and new development initiatives based on feasibility, impact, and priority.
• Provide project oversight for major software initiatives, ensuring delivery timelines, scope, and quality targets are met.
• Ensure proper UAT, go live readiness, and post deployment stabilization for all releases.

Quality & Delivery Assurance

• Ensure that quality assurance processes are consistently applied across all software releases.
• Act as the final escalation point for major system issues, production defects, or quality concerns.

Budget Planning & Financial Management

• Prepare and manage the Software Development budget, including development costs, licenses, subscriptions, and vendor services.
• Monitor expenditures against approved budgets and ensure cost control and financial transparency.
• Support management and finance reporting through accurate budget forecasts and expense justifications.

Vendor & Partner Management

• Serve as the key liaison to software vendors, system integrators, and technology partners.
• Evaluate vendor performance, deliverables, and compliance with contractual obligations.
• Lead or support vendor selection, contract reviews, and renewals in coordination with F&A and BA

Stakeholder Engagement & Reporting

• Act as the primary bridge between business units and the Software Development team.
• Provide regular status updates, performance insights, and risk reports to management and key stakeholders.
• Support strategic planning, feasibility studies, and technology roadmap discussions.

Qualifications:

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.Master's degree in IT, Business Administration, or Management is an advantage

Experience

• At least 5–7 years of experience in software development and systems delivery, including team leadership or management roles.
• Proven experience managing developers, QA resources, and multiple application portfolios.
• Strong background in policy governance, project oversight, and system lifecycle management.
• Experience working with vendors, system integrators, and external technology partners.

Management & Governance Skills

• Strong understanding of IT policy governance, audit readiness, and compliance requirements.- Experience in budget planning, cost control, and financial reporting for IT initiatives.- Ability to evaluate technical feasibility, risks, and business impact for software initiatives.- Strong stakeholder management and communication skills. Preferred Certifications
• Project Management Professional (PMP) or PRINCE2® Practitioner
• Microsoft Certified: Azure AI Fundamentals
• ITIL® Foundation or Managing Professional
• Microsoft Azure Solutions Architect / Azure Fundamentals
• Certified Information Systems Auditor (CISA) or COBIT® Foundation (governance‑focused)
• Agile Scrum Practitioner