About the company
Join the fast-growing and forward-thinking IT Consulting and BPO company based in the Philippines that offers business and strategic services to its international client base at competitive rates. We value each and every member of our team as they play a vital role in supporting and satisfying our clients needs. We carefully select and rigorously train every member to ensure top-notch performance. Join us on our journey to providing exceptional services and making our mark in this fast-paced world.
About the role
The primary focus of the IT Support Staff is ensuring that a company's employees can use software and hardware to complete their daily tasks. The ITS shall install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
Key responsibilities: What your day to day looks like
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Support the roll-out of new applications
- Set up new users accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Establish a good working relationship with employees
Desirable skills and qualifications: Your key to succeed in the role
- Bachelor's degree in Computer Science / Information Technology or equivalent
- Minimum of 2 years experience in IT Support
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Excellent interpersonal skills
- Ability to maintain confidentiality of company information
- Problem-solving skills
- Strong customer focus and attention to details
- Strong analytical and problem-solving abilities.
- Must be able to foster teamwork and give feedback as necessary
- Flexible and able to handle and prioritize multiple tasks
- Must be willing to work on-site on shifting schedule including weekends and holidays
