IT Support Specialist

IT Support Specialist

Location: Cebu/Clark/Tarlac/Mandaluyong
Shift: Monday - Friday; 7:00am to 4:00pm
Work Arrangement: Onsite, Full Time

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and Philippines, supporting our global clients in the accounting industry.

About the role. . .

We are seeking a skilled and motivated IT Support Specialist to join our IT Support team. This individual will play a crucial role in ensuring the smooth operation of our IT support services, assisting clients with technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly to IT support requests and troubleshoot technical issues via email, chat, or phone.
• Provide remote technical assistance to end-users for hardware, software, and network-related concerns.
• Document all support inquiries, troubleshooting steps, and resolutions in our ticketing system.
• Assist with the installation, configuration, and updates of software applications and operating systems.
• Guide users through step-by-step solutions for technical troubleshooting and problem resolution.
• Collaborate with the IT team to escalate complex issues and share knowledge to improve the support process.
• Monitor system performance, report issues, and suggest improvements for efficiency.
• Assist in the management and maintenance of user accounts, permissions, and access rights.

Qualifications / Skills:

• Previous experience in an IT support or helpdesk role is preferred.
• Strong technical knowledge of Windows, macOS, and common office software applications.
• Familiarity with network environments, troubleshooting connectivity issues, and understanding of basic networking concepts.
• Experience with remote support tools and ticketing systems.
• Excellent communication skills, both written and verbal, with a focus on clear and concise instructions.
• Strong problem-solving skills and the ability to work independently and within a team.
• High level of attention to detail and accuracy in a fast-paced environment.

What's in it for you

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME:Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.