Role Description This is a full-time, on-site IT Support Specialist role based in Pasig. The IT Support Specialist provides technical support to call center staff, ensuring desktop computers, peripherals, and related systems are functioning properly. Daily responsibilities include diagnosing and resolving hardware and software issues, handling help desk tickets, and performing routine maintenance and updates on workstations and applications. The role involves monitoring system performance, assisting with new user setups and account access, and coordinating with vendors or senior IT staff for escalated concerns. The IT Support Specialist also helps document solutions, maintain an organized inventory of equipment, and support initiatives that improve reliability and efficiency of the technical environment.
Qualifications
- Strong technical support and help desk support skills, with the ability to resolve user issues efficiently and professionally.
- Hands-on experience in troubleshooting and diagnosing common hardware and software problems.
- Knowledge of desktop computers, operating systems, and standard office applications used in a call center environment.
- Background in information technology, including basic networking concepts, user account administration, and system security best practices.
- Excellent communication skills, customer-oriented mindset, and ability to work collaboratively with non-technical users.
- Ability to prioritize tasks, follow documented procedures, and maintain accurate records of support activities.
- Relevant education in IT, Computer Science, or related field, or equivalent practical experience; industry certifications (e.g., CompTIA A+, Network+) are an advantage.
- Willingness to work on-site in Pasig and support operations based on call center schedules, including possible shifting or weekend hours.
