Intune, Peripherals, Desktop Hardware, Windows operating systems, JAMF Pro, ITIL-based service management processes, Software

network connectivity , System Maintenance, Printers, Data Protection, Mobile Devices, Operating Systems, Software Installations, IT best practices, cybersecurity standards, Troubleshooting, helpdesk ticketing system

Windows OS, Software Installation, Hardware Troubleshooting, networking fundamentals, Level 2 technical support, Apple device support, Microsoft Office Suite, ticket management