Job description:
The
IT Support installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.
Responsibilities:
- Manage and maintain the Manila Service Center's IT infrastructure, including network servers, internet connectivity, backup systems, desktops, laptops, and end-user computing assets.
- Administer, monitor, and troubleshoot LAN/WAN networks, Windows servers, VMware environments, and related infrastructure to ensure optimal system availability and performance.
- Provide timely technical support, installation, configuration, and issue resolution for hardware, software, network, and security-related concerns.
- Implement, enforce, and continuously improve IT policies, procedures, and security controls to ensure compliance with corporate, legal, and regulatory requirements.
- Proactively identify, assess, and mitigate IT infrastructure risks, vulnerabilities, and security incidents while promoting cybersecurity awareness across the organization.
- Lead and support IT projects, system implementations, and technology enhancement initiatives to improve service quality, operational efficiency, and SLA performance.
- Partner with business stakeholders, department leaders, and external service providers to evaluate technology needs, recommend solutions, and ensure effective IT service delivery.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum of 5 years of relevant IT infrastructure and support experience, including hands-on LAN administration and server management.
- Strong experience in LAN administration, Windows Server administration, network troubleshooting, and VMware virtualization environments.
- Proven knowledge of network security, backup and recovery, IT asset management, and end-user support within a corporate environment.
- Excellent problem-solving, stakeholder management, and communication skills, with the ability to manage multiple priorities and provide high-quality user support
- Wiling to work full-onsite at our Makati office.
