- Location: Philippines
- Part-time (3 days per week, 8 hours of work each day, onsite)
- Contract: B2B
Summary: The primary focus of the IT Support role is to facilitate local IT operations and act as the liaison between the local team and the central global support team.
Responsibilities:
- Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
- Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
- Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability.
- Act as onsite eyes and hands to support the technical room, involving basic server and networking support with guidance from remote teams.
- Coordinate with global AZ Tech teams to ensure seamless integration and issue escalation.
- Support ad hoc IT needs, troubleshoot, and resolve first-level hardware or connectivity issues.
- Coordinate end-to-end with the vendor (Lenovo) for hardware issue resolution.
- Assist with BitLocker, BIOS, and imaging-related password issues.
- Manage incident management and troubleshooting for software and network-related issues.
- Support with new software packaging for AVC/AMC.
- Assist with SD-WAN, WiFi, LAN, and VC, addressing service outages, upgrades, and refreshers.
- Help activate licenses and necessary IT services for onboarding when self-service fails.
Key Requirements:
- Experience in providing end-user support for workplace technology.
- Knowledge of hardware tasks including setup, imaging, and device management.
- Ability to coordinate with vendors for issue resolution.
- Basic knowledge of server and networking support.
- Experience in troubleshooting hardware and software issues.
- Familiarity with password management systems, specifically BitLocker.
Nice to Have:
- Experience with SD-WAN and related technologies.
- Previous roles involving software packaging.
- Familiarity with local IT inventory management practices.
