IT Support Associate

JOB RESPONSIBILITIES

• Resolves day to day technical IT concerns reported through SMITH
• Software installation and maintenance
• Generation of monthly print report
• Printer maintenance and request
• Provide support for Quarterly and Semi-Annual Coordination meeting
• Provide support for EDD Meetings (e.g. Videocon, Telecon, FGH Meeting)
• First level network support
• Escalation of IT concerns to 2nd Level support
• Software and Hardware inventory
• Issuance and deployment of IT equipment
• File transfer requested through SMITH
• Processing of IT purchase and IT service request for EDD Coordination with branch counterparts and other IT teams
• Monitoring of Virus detections and Anti-virus client compliance
• Monitoring of SCCM client compliance
• Creation of IT equipment evaluation and recommendation document
• Perform research and development
• Manage User AD credentials
• Maintenance of EDD File and Print server
• Liaise with vendors and contractors for IT Equipment warranty claims and requirements

JOB QUALIFICATIONS

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• At least 2 years of experience in IT technical support.
• With experience in Microsoft, SAP, AutoCAD, antivirus, security software installation, PC hardware and network troubleshooting.
• Knowledgeable in server administration.
• Must be willing to be assigned in Pasay City.