Key Responsibilities:
IT Support (Approximately 20% of the role)
- Provide Level 1 technical support for the internal team, including troubleshooting issues with:
- Google Workspace (especially Google Sheets, Gmail, and account syncing), Dropbox, Printer configurations, Email clients (Outlook and Gmail), Other commonly used applications like DocuSign
- Coordinate with external support or vendors as needed for resolution.
- Maintain access credentials and manage basic tech setups.
- Serve as the go-to resource for general tech issues across the team.
Social Media & Graphic Design (Majority of the role)
- Design and publish daily content across multiple platforms including: Facebook, Instagram, Ticktok RealEstate.com.au and Domain
- Create engaging visuals and branded posts for property listings, events, and seasonal holidays (e.g., Easter, Christmas, Birthday's and Special Occasions).
- Editing videos to advertise online
- Develop marketing materials, such as flyers and digital brochures, to support business development and client meetings.
- Web design (updating the company's current website to be more engaging)
- Assist in rebranding efforts, including the development of new templates, styles, and identity visuals.
- Support on-demand requests such as:
- Quick turn-around flyers for upcoming meetings.
- Formatting documents and visuals for presentations.
- Ensure consistency with the evolving brand and explore ways to grow the online presence.
Required Skills & Qualifications
- Proven experience in IT support or a helpdesk/technical troubleshooting role.
- Strong understanding of Google Workspace and common productivity tools.
- Demonstrated experience in graphic design using tools such as:
- Adobe Photoshop
- Canva
- Other relevant design platforms
- Solid understanding of social media trends and engagement strategies.
- Ability to manage multiple priorities and respond quickly to urgent requests.
- Excellent communication skills, both written and verbal.
- Resourceful and self-motivated with a strong attention to detail.
